Frequently Asked Questions
Do you ship nationally ?
Yes we do ship anywhere across South Africa including some African countries.
How long does shipping take ?
We offer a range of different delivery options :
- Via Aramex to your doorstep within 3-7 working days
- Via Postnet to your nearest Postnet within 3 days
- Via Pep stores(Paxi) to your nearest Pep stores within 5-14 working days
How do i track my order ?
We will email your tracking information as soon as your order is shipped . Usually your tracking number will be updated 3-5 working days after your order has been shipped .
What if my order is delayed ?
We definitely deliver in time under normal circumstances . While , shipping delays may occur due to holidays ,strikes and carrier delays . Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times .