Frequently Asked Questions

Do you ship nationally ?

Yes we do ship anywhere across South Africa including some African countries.

How long does shipping take ?

We offer a range of different  delivery  options :

  • Via Aramex to your doorstep within 3-7 working days 
  • Via Postnet to your nearest Postnet within 3 days 
  • Via Pep stores(Paxi) to your nearest Pep stores within 5-14 working days 

How do i track my order ?

We will email your tracking information as soon as your order is shipped . Usually your tracking number will be updated 3-5 working days after your order has been shipped .

What if my order is delayed ?

We definitely deliver in time under normal circumstances . While , shipping delays may occur due to holidays ,strikes  and carrier delays . Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times .

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